Training Workshops

IS A BOTTOM LINE PROFIT IMPORTANT

There is an old saying that “When the cats away, the mice will play”. Whether you work or manage a business, often employees need guidance in customer service. We can help. Often an outsiders viewpoint is often more valuable than any from in-house managers.

Customer Service Workshops

There are many organisations that hold similar sounding external training events. Ours allow participating candidates to focus on topics in hand. Our task is to help organisations improve their customer service skills. (Sale Factor, Product Knowledge, Welcoming Signs, and Follow-up)

We can help you manage the event by finding key aspects from finding the right venue, arranging professional trainers and speakers, transfers and handling any additional requirements like team building events.

Understanding the basics

What are customer skills and why do they matter in business?
Its accepted that people prefer to be treated with politeness, kindness and often with humor that is replicated. A smile does not cost anything but the results of someones face to face experience may determine whether that individual is right for that business or the position within.  This may sound simple, but often new employees don’t automatically possess the communication skills required that fit a given work environment. Besides, it’s not something taught within any education system.

FunEvents.com is a powerful brand does exactly what it says… Discover how our changes can benefit you.

REDUCE COMPLAINTS BY INSPIRING AND REFRESHING

Regardless of having an amazing personality, the influence to change often comes from a group environment.

It’s a known fact that a large group with fixed opinions can and often do convert newbie’s… For example… in a modern day jungle (City), a single lion can over power a single hyena. However five Hyenas can always over power a single lion !

Re-energising Individuals

This may sound difficult, but in fact, by making some simple adjustments, for example a location or a group make-up or surroundings, can automatically see a difference. A team needs to feel connected through friendship and trust. Often an external away day planned properly can cure this issue. A strong player that values corporate identities and shows empethy can in fact prove a versatile asset to any management role.

This is a recruitment issue often based on favouritism rather than track record and knowledge.

FINDING THE RIGHT CANDIDATE IS PARAMOUNT

Often bringing the interest to the door of a candidate has major advantages than waiting for them to make the first move.

Recruitment Workshops

Find the right candidate is key. Roadshows are a good way of getting a particular message out direct to the public. Many government organisations are already successful using this kind of format.