FAQ

Frequently Asked Questions

HELPING CLIENTS IMPROVE MORALE, BOTTOM LINE PROFITS THROUGH TRAVEL

FAQ Section

Why choose us?

Our Focus – Business & Personal Travel Programs
Our focus is on designing value-for-money travel & event packages. All businesses aim to make profits. Our historical record already outlines the benefits provided to many branded companies. Whether it’s for a staff incentive package, conference, a fun activity or simply looking for either a retreat or honeymoon package, experience what door we can open!

Global connections?
Our 35 years of experience have made us a serious player within the international event planning arena. For those that are curious… Yes, we organise events worldwide. With such a vast supplier list, we may be amongst the most resourceful event planners around. Our focus is on designing events that enhance; luxury, enjoyment, and communication.

The value of project management
All our project managers are located across various parts of the globe. They are trained individuals with years of experience which means that they are at the forefront of preventing any negative issues relating to your event from ever occurring. This often relates to issues that may seem simple when first discussing itineraries or schedules at the time of booking but often can be lost in translation. The project manager’s first responsibility is the client.

So many companies offering events…
Over the last 35 years, our clientele has grown. In our experience, it’s seldom about the budget but quality and value, however, although budgets are an important factor, more so; it’s often about the result that matters.

CLIENT VALUES
It helps us when we understand the core values behind both the organisation paying the account and the profile or make-up of those participating.

 Let us explain; Assume we are required to organise a communication-enhancing event for two very different industry sectors. One is a firm of prestigious accountants whilst the other is a sales-oriented telesales operation… Due to the difference in work practices and staffing personalities, it’s not difficult to see why the outcome may be different. This is an important issue when considering the perfect event to select.

How long has your organisation been working within the events industry
That’s easy… The company has been organising high-end corporate events for over 25 years. Very little surprises us, but we always keep an open mind. We like to think that we know every aspect of the event planning industry and yes, often we do get surprises. Our buying power coupled with experience is proven traits that depict our market value.

How much detail do you need before you can start?
The more information clients supply at the outset, the better the outcome. We want to ensure that all events work like clockwork. Our secret has been a fully adaptable function sheet that is completed before the execution of any event program.

Do you have any preferred locations?
The answer to this is No. We have over 37 representation offices with roughly just over 160 event suppliers worldwide from North America to Australia. They all understand the value of local communication and have in-depth knowledge of any advanced festivals that help get the most out of any group event.

I want to feel comfortable with one source
Many of our clientele prefer to deal with a single source when it comes to organising an event rather than a collection of mixed suppliers where there is no central focal direction. This is key especially when you may at times need to shuffle event schedules and timings. This is a logistics issue and often discourages many from handling the projects directly.

 

Benefits of a Site Inspection – Ensuring quality and customer satisfaction
Rather than having clients reply on paper format ideas, we encourage all overseas events to include a site inspection based on our proposal. The site inspection is a vital part of an event where the client gets a mini experience of the event before the actual event date. The client may see several hotels on the day of the site inspection but decide on a favorite perhaps due to location, convenience, or simply because it’s perfect for their needs.

We handle all international:
Training Workshops | Team Building Events | Stag (Bucks’, Bachelor) & Hen (Bachelorette) Events | Business Meetings | Conferences | Group Incentives | World Tours | Honeymoon Programs |

Anything you don’t do?
Children’s events, wedding ceremonies, and bad events.

How event prices are set ?

THE FOLLOWING ARE FOR GUIDE PURPOSES ONLY

1* Health & Safety

Health & safety will always be at the top of any event criteria. We take health and safety for the whole event very seriously. Whether it’s about providing first aiders on standby or selecting suitable activities for groups.

2* Transportation logistics

This refers to passenger distribution; from transfers, and coaches to flight ticketing. We know that we can get the best prices on the market for airline seats where the group size exceeds 10 passengers. We have agreements in place where we can beat any online price plus give you the advantage of having flexibility in your tickets; Name changes, last-minute alterations (normally permitted with business class), All airlines from BA, TAP, etc…

3 * Location

Where the event is being staged can be subject to price and value. This can also reflect on the final quality of an event. Consider an excitable location, look at different cities or countries where you get more from an event. We always consider overseas locations for large events. Better exchange rate and easy logistical access and a look at any hidden charges that may be either included or even imposed as penalties like local taxes either directly or indirectly.

4 * Hotel / Venue Selected

Hotel rates vary from location/city/country. We can often get enhanced rates as group concessions also known as sweeteners.

5 * Event duration

This refers to the total time from start to finish… 1 day to 5 days, etc.

6 * Group size

The cost for various products and services often is cheaper subject to group size. The greater the group size the greater the discount. (Please note that the level of discount varies from event to type of services being commissioned.

7 * Budget

However beautiful an open budget sounds, this is not realistic. Overspending on events can and often does happen and if accounting procedures are not recorded then this would be dangerous to all parties. Flexibility is also important as many clients may also need those last-minute trinkets and souvenirs.

8* Cancellation Policy

All bookings must be confirmed and paid for within 16 weeks before the event date. Any event canceled within 12 weeks of the event date would mean that zero refund is applicable. Any cancellation made before 16 weeks will qualify for a full 100% refund.

9 * Changes and Amendments

With group bookings, changes, and alterations are often permitted till the last four weeks of departure. We understand this and as policy, changes are permitted 4 weeks before the event date. However, we do allow flexibility on this. Please note that this policy does not include any pre-paid airfares that may have been paid for in advance.

10 * Delegate registration, Conference Set-up ~ Set Design ~ Staging ~ Lighting and including take-down and clearance of waste

This refers to anyone considering planning a conference.

11 * Type of activities or services selected as extras.

Don’t assume that all products and services being commissioned for events are ever going to be the same price. Whether it’s team building activities, theatre evenings, spa activities, golfing green fees, event, and personal security to syndicate room hire rates, etc, Please note that our event proposals will outline all aspects of all costs that should be included.

Are you booking a venue directly ? Customers and venue protection

Benefits of using an Escrow Account with FunEvents.com

It’s not strange to hear that many people often suffer financial issues with conference and banqueting venues changing last-minute bookings. The contracts individuals sign are often in favour of venues and seldom protect the customer or client. Problems arise when initial agreed conditions are not met by a venue. Things do go wrong on functions due to last-minute refurbishment demands, takeovers, etc. Conditions are often added within contract terms to handle this or venues may either postpone or bring forward a date due to unforeseen circumstances. Contracts should be permitted to include compensation for canceled agreements.

The question is whether any type of secure alternative has been considered.
The alternative may be for clients and a customer to consider using an experienced event planning company.

Here is the reason why.
Permit the event company to check all contracts before signing. Set up an Escrow client account with FunEvents.com as an impartial moderator.

Don’t forget that many venues should accept a low holding deposit (which in the event of a loss, may often be covered by an event insurance policy) where the final amount is payable upon the event date/completion.

We recommend that the balance be put into an Escrow client account that is managed by a qualified lawyer and is payable to the venue on the day of the event.

An “Escrow Account”. The final balance is retained until the completion of a set project. Drip feed deposits may be made subject to acceptance from all parties.
FEES to consider: (1) Charge payable to an insurance company taking a risk (2) Legal costs handling the Escrow client account

If a venue does not accept this option, we would recommend you consider someplace else.

Anti Bribery Act 2010

BRIBERY & CORRUPTION POLICY

Fun Events Corporate Services Limited (FunEvents.com) operates a corruption-free service when dealing with any third parties professionally. FunEvents.com will never tolerate any form of bribery, corruption, or related malpractice and expects its employees and any third parties acting on its behalf to also adopt a similar approach. The term “Third Parties” includes any individual or an organisation that is or has been engaged by FunEvents.com or acts on behalf of an individual or organisation. This includes freelancers, agents, talent, sub-contractors, and fixers (each a “Third Party”).

This Bribery Policy explains what is required of any person connected directly or indirectly including Third Party employees or those engaged by FunEvents.com and what action must be taken by such person or Third Party should it encounter or suspect corruption or bribery of any kind whilst working for or with FunEvents.com.

Bribery

A bribe is an inducement offered, given, or received to obtain an improper advantage, be it commercially or individually. Under the Bribery Act 2010 (“the Act”) the following actions are listed as criminal offenses:

1. To offer or give a bribe;

2. To request, agree to receive, or accept a bribe;

3. To bribe a foreign public official; and

4. Failure by a company to prevent bribery by an associated person acting for that company’s benefit.

If an individual or a company is found to have committed an offense under the Act, substantial (unlimited) fines can be imposed and individuals responsible can face up to 10 years imprisonment. A company implicated in any form of bribery or corruption would also suffer unquantifiable damage to its reputation.

The offense outlined in point 4 above refers to “associated persons” of an organisation. This is intended to cover the entire range of persons that may perform services for or on behalf of an organisation, including employees, agents, suppliers, and subsidiaries. FunEvents.com, therefore, requires all persons and Third Parties employed or engaged by it to comply with this policy and the Act generally at all times.

Hospitality and Gifts

FunEvents.com recognises that hospitality is, for the most part, an accepted form of business to establish or build good business relations and that it is normal for employees and Third Parties to give and/or receive gifts and hospitality in the course of their engagement. However, care must always be taken to ensure that the gift/hospitality that is given or received by/from FunEvents.com or Third Parties is reasonable and appropriate given the particular set of circumstances.

As a general rule, the less lavish the gift/hospitality is and the lower the expenditure, the less likely it will be deemed a bribe. If a gift/hospitality given or received appears out of the ordinary based on the circumstances and the particular business relationship or if the gift/hospitality is beyond what would reasonably or justifiably be given in the industry, question why it is being offered.

Any person or Third Party giving or receiving a gift/hospitality on FunEvents.com’s behalf must consider the intention behind the gift/hospitality. If the giver of the gift/hospitality is hoping to persuade, induce, or oblige the recipient to act improperly (as opposed to simply contributing to a legitimate business relationship) it could be deemed bribery. Please contact the CEO’s office immediately if based on the above you are still unsure whether a gift/hospitality is reasonable and/or appropriate.

FunEvents.com operates a Company Gift Register which logs all gifts given or received by or on behalf of the company. Any person or organisation acting on FunEvents.com’s behalf must register each gift received or given by it in the Company Gift Register as soon as it gives/receives the same.

Operating Abroad

The Act extends to the bribing of foreign officials and it is, therefore, crucial that any person or organisation acting on FunEvents.com’s behalf abroad is made aware of FunEvents.com’s policy on bribery and corruption. This needs to be considered when engaging fixers and production services companies for foreign events.

FunEvents.com expects all employees and Third Parties who are required to provide their services abroad to seek local advice with regards to disguised requests for facilitation payments; question the authority of those demanding any payments and ask to confirm such authority with superiors; always require receipts for any payments made; and, where necessary build in extra time to cover potential delays as a result of non-payment.

Code of Conduct

When working for, with, or on behalf of FunEvents.com it is never acceptable for employees or Third Parties to:

• Offer or give a payment, gift, or hospitality to obtain a business advantage as a result of that inducement (rather than because of a genuine commercial reason for providing the advantage, such as a lower price, better service, etc), or to reward a business advantage already given; AND/OR

• Offer or give a payment, gift, or hospitality to a government official, agent, or representative to “facilitate” or expedite a routine procedure both at home or abroad; AND/OR

• Receive/accept a payment, gift, or hospitality from a third party that it would be reasonable to suspect is offered with the expectation that it will result in a business advantage for that party; AND/OR

• Engage in any activity whatsoever that might lead to a breach of this policy or in contravention of the Act generally.

Failure to comply with this Bribery Policy will be deemed to constitute a material breach of an employee, worker, or Third Party’s employment or engagement contract and shall entitle FunEvents.com to terminate the same with immediate effect.

Monitoring & Review

This Policy has been drafted and approved by the directors of FunEvents.com who take the matter of bribery and corruption extremely seriously. The directors will regularly review this policy, assessing the efficacy of both the terms and implementation of its code of conduct. Any improvements identified as being necessary will be made as soon as possible to ensure that the policy is suitable, adequate, up-to-date, and effective at all times.

If you have any questions about this policy or the code of conduct outlined above, or, suspect that any bribery or corruption has taken place, please contact the CEO’s office or a senior member of staff immediately.

Privacy Policy

When you interact with the Fun Events Group we sometimes receive or collect personal information about you. All information held is regulated under the data-protection and can be accessible upon a written request. We do not keep any sensitive information on any server.

 

For example, if you write to us or sign up for a newsletter, you might tell us who you are, how we can contact you, and what you think of the Fun Events Group and the goods and services it provides.

 

If you enter a competition or apply for tickets from the Fun Events Group or any associated event, we may collect your contact details. If you register for an account, we may ask you to provide some personal information, such as your email address, so that we can manage your registration. We will never ask for any credit or debit card information as all payments are made via BACS.

 

The information we collect may vary depending on which Fun Events Group service you’re using.

 

Please don’t hesitate to contact our office should you require any additional information.

 

 

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