Business Insight: Customer Service + Motivation = Profits
Marketing is just one piece of the puzzle.
Without consistent investment in staff training and development, even the strongest campaigns will fall short.
Across sectors, a lack of fundamental training—whether in customer service or product knowledge—continues to hinder performance and customer retention.
You can offer an exceptional product, but without a well-equipped, engaged, and motivated team, long-term success is unlikely.
Stagnant thinking, like stale bread, loses its value fast.