FAQ

Frequently Asked Questions

HELPING CLIENTS IMPROVE MORALE, BOTTOM LINE PROFITS THROUGH TRAVEL

FAQ Section

You Need To Feel Comfortable

Our Focus: Business & Personal Travel Programs

At FunEvents.com, we specialise in delivering value-driven travel and event solutions for both corporate and personal clients. From staff incentives and conferences to team-building retreats, honeymoons, and unforgettable experiences—we create programs that are as memorable as they are meaningful.

Whether you need a detailed business travel itinerary or a luxurious personal escape, we open doors to experiences that go beyond expectations.


Global Reach, Local Expertise

With over 35 years of international experience, we’ve built a reputation as a trusted global event planner. Our vast supplier network and destination partnerships allow us to design and deliver events anywhere in the world—with precision, flair, and insight.

We work closely with:

  • Procurement teams

  • End clients

  • Executive decision-makers

Our aim? To create experiences that elevate engagement, communication, and enjoyment.


Why Project Management Matters

Every event we deliver is supported by a dedicated project manager—often located in or near the event destination. These seasoned professionals are trained to anticipate and resolve challenges before they arise, ensuring a smooth experience from planning to delivery.

Common issues like miscommunications in schedules or overlooked details are expertly managed so that you don’t have to worry. Your project manager is your advocate and point of contact at all times.


What Sets Us Apart?

Yes—there are many companies offering event services. But we believe it’s not just about budget, it’s about value, quality, and results. Our track record shows that no one brings the same combination of:

  • Global buying power

  • Strategic expertise

  • Local insight

  • Flexible, client-focused delivery


Understanding Your Company’s Values

The success of an event depends on more than planning—it depends on how well we understand you.

Let’s say we’re designing a communication-focused event. The approach would differ dramatically between:

  • A prestigious accounting firm

  • A fast-paced telesales team

We take time to understand your company’s culture, industry, and people, ensuring your event resonates with your team and objectives.


Over 25 Years of Proven Experience

With more than 25 years in high-end event planning, few surprises catch us off guard. Our experience gives us confidence—and our clients peace of mind. Combined with strong supplier relationships and global buying power, our expertise translates into exceptional value and flawless execution.


How Much Do We Need to Get Started?

The more detail you can share from the outset, the better we can tailor your experience. Our proven planning process begins with a fully customisable Function Sheet, which outlines every element of your event—from the big picture to the smallest detail.

This ensures every moving part aligns like clockwork.


Preferred Destinations? We Go Where You Need Us.

We don’t have “favourite” destinations—we go where your event works best.

With 37 international representative offices and a network of over 160 trusted suppliers worldwide, we have the global reach and local know-how to deliver success—whether it’s Sydney, São Paulo, Seville, or San Francisco.

We also stay informed of:

  • Local cultural festivals

  • Logistical nuances

  • Hidden value opportunities

All of which help us deliver smarter, more exciting events.


One Source. One Team. Total Control.

Many clients choose us as their sole event partner—and for good reason.

Instead of juggling multiple suppliers, clients benefit from a single point of contact. This streamlines communication, enhances flexibility (especially for last-minute changes), and eliminates the chaos that comes with fragmented planning.


The Power of Site Inspections

Whenever possible, we recommend including a site inspection as part of your planning process—especially for overseas events.

Why? Because seeing is believing.

Site inspections give you:

  • A preview of the event experience

  • Firsthand comparison of venues

  • The chance to address practical considerations like layout, ambiance, and location

It’s a powerful tool that ensures confidence in your final decision.


What We Specialise In

We handle a wide range of international events and travel experiences, including:

  • Corporate Training Workshops

  • Team-Building Retreats

  • Mental Health Awareness & Support Events

  • Bachelor / Bachelorette (Stag & Hen) Packages

  • Business Conferences & Meetings

  • Global Staff Incentive Trips

  • Customised Honeymoon Travel

  • Worldwide Group Tours


What We Don’t Do

While we cover a broad spectrum of experiences, we don’t organise:

  • Children’s parties

  • Wedding ceremonies

  • Poorly executed (or “bad”) events—we don’t believe in mediocrity


Ready to start planning?
Let FunEvents.com show you what 35 years of excellence can bring to your next business or personal travel experience.

Outline - Terminology

What We Offer Organisations

MICE Acronym

Meetings

Structured gatherings where individuals or groups convene to discuss specific topics, make decisions, or solve problems. Meetings typically follow a predefined agenda and are often conducted in a formal or organised setting.

Incentives

Programs designed to motivate individuals or organisations to achieve specific goals or behaviours by offering rewards. These can be financial (e.g. bonuses) or non-financial (e.g. recognition, travel experiences, or exclusive access).

Conferences

Large-scale, formal events focused on the exchange of knowledge and ideas among individuals with shared professional or academic interests. Conferences often span several days and include keynote presentations, panel discussions, and networking sessions.

Exhibition Management

The end-to-end coordination of exhibitions, such as trade shows or product expos. This includes planning, logistics, marketing, and stakeholder engagement to ensure effective interaction between exhibitors, attendees, and sponsors.


1. Business Travel

Travel undertaken for professional purposes, including attending meetings, conferences, site visits, or client engagements. This facilitates key in-person interactions essential to business operations and relationship-building.

2. Conference Breakout Area

Designated spaces within a larger event venue intended for smaller group sessions, brainstorming, networking, or collaborative discussions. These areas provide flexibility and foster deeper engagement beyond mainstage presentations.

3. Event Logistics

The comprehensive management of all operational elements that bring an event to life—such as venue selection, transportation, technical production, signage, catering, and on-site coordination—to ensure a seamless experience.

4. Event Management

The complete process of planning, coordinating, and executing events of any scale. This includes overseeing logistics, budgeting, venue negotiations, attendee management, programming, and post-event evaluation.

5. Food and Beverage (F&B)

The selection, provision, and management of food and drink offerings at events. This includes ensuring menu suitability, dietary accommodations, and compliance with health and safety regulations.

6. Pre-Flight Group Initiation

A pre-departure networking opportunity held in airport lounges or designated areas, allowing group travellers—particularly those unfamiliar with each other—to connect and align ahead of a shared business journey or incentive trip.

7. Procurement

The strategic process of sourcing and acquiring external goods or services. This typically involves identifying requirements, selecting vendors, negotiating contracts, and managing supplier relationships to ensure quality and value.

8. Product Launch

A coordinated event or campaign aimed at introducing a new product or service to the market. This includes marketing initiatives, stakeholder engagement, and experiential elements that generate awareness and demand.

9. Public Relations (PR)

The strategic management of communication between an organisation and its audiences to build credibility, enhance reputation, and maintain public trust. PR activities may include media relations, and press releases.

10. Show Calling

The live orchestration of technical and creative elements during an event. The show caller cues lighting, audio, video, stage transitions, and speaker movements to ensure flawless execution and a cohesive audience experience.

11. Site Inspection

An on-site evaluation of a potential venue or location to verify its suitability for an event. This includes reviewing layout, amenities, accessibility, safety protocols, and logistical capabilities.

12. Spouse Programs

Curated activities and experiences designed for guests or companions of event attendees. These programs often include cultural tours, wellness sessions, or leisure activities that enhance the overall event experience.

13. Tax Qualifying

The criteria used to determine whether an event or related expenses are eligible for tax deductions or benefits, often dependent on the event’s purpose, location, and attendees.

14. Teambuilding

Purpose-driven activities aimed at strengthening collaboration, trust, and communication within teams. These experiences foster alignment, boost morale, and improve group dynamics and productivity.

15. Special Needs

Support and accommodations provided for individuals with disabilities or accessibility requirements, ensuring inclusive participation and comfort throughout all event phases.

How event prices are set ?

Guide Overview: Business Travel & Event Management

The following information is intended as a general guide for business travel and event planning purposes. It is not related to or reflective of any mental health services provided by FunEvents.com.


1. Health & Safety

Health and safety remain a top priority across all events we manage. We take every precaution to ensure the well-being of attendees, whether by providing certified first aiders on standby or by curating appropriate and safe activities for all group types. Every event is planned with comprehensive risk assessments and emergency protocols in place.


2. Transportation & Logistics

Efficient passenger movement is essential. We manage all logistics, including:

  • Airport transfers

  • Coach travel

  • Flight bookings (especially for groups of 10+)

Thanks to our airline partnerships, we can often secure rates better than those found online. Additional benefits include:

  • Flexible ticketing (e.g., name changes, last-minute modifications)

  • Business class perks (where applicable)

  • Access to a wide range of airlines, including British Airways, TAP Air Portugal, and more


3. Location Selection

The choice of location directly impacts the cost, experience, and quality of your event. We encourage clients to consider alternative cities or international destinations that offer:

  • Greater value for money due to favorable exchange rates

  • Unique experiences

  • Logistical accessibility

  • Transparent pricing (including awareness of local taxes and hidden charges)


4. Hotel / Venue Selection

Venue and hotel rates vary widely by region. As event specialists, we negotiate exclusive group rates and secure value-added benefits (known as “sweeteners”) such as:

  • Complimentary upgrades

  • Free meeting room usage

  • Early check-in/late check-out options


5. Event Duration

Duration affects all elements of an event, from cost to logistics. Whether it’s a 1-day summit or a 5-day retreat, we tailor every detail to the timeline of your event.


6. Group Size

Economies of scale often apply—the larger the group, the lower the cost per person. Discounts vary depending on:

  • Service providers

  • Activities selected

  • Venue policies

We always explore the most cost-efficient solutions based on your group size.


7. Budget Management

While flexible budgets are helpful, every event must have a realistic financial plan. We assist in:

  • Preventing overspending

  • Tracking all financial transactions

  • Allowing flexibility for last-minute requests (e.g., souvenirs, extra services)

Transparency is key, and our proposals provide a detailed cost breakdown.


8. Cancellation Policy

Our standard cancellation terms are as follows:

  • 100% refund for cancellations made 16 weeks or more prior to the event date

  • No refund for cancellations made within 12 weeks of the event date

These timelines help protect against non-refundable commitments made on your behalf.


9. Changes & Amendments

We understand that plans can evolve. As standard policy:

  • Changes to bookings are allowed up to 4 weeks before the event date

  • Additional flexibility may be granted depending on the situation

  • This policy excludes prepaid airfares, which are subject to airline terms


10. Delegate Management & Conference Setup

We handle all aspects of conference execution, including:

  • Delegate registration

  • Set design & staging

  • Lighting & AV

  • Event setup and breakdown

  • Waste removal and post-event clearance

Our turnkey service ensures a smooth experience from start to finish.


11. Optional Activities & Extras

Additional services are tailored to your group’s interests but may vary significantly in price. These include:

  • Team-building activities

  • Theatre or cultural outings

  • Spa treatments

  • Golf green fees

  • Syndicate/breakout room hire

  • Event and personal security

All extras are clearly outlined in your proposal with transparent pricing.

Are you booking a venue directly ? Customers and venue protection

Benefits of Using an Escrow Account with FunEvents.com

When planning a conference, banquet, or large event, unexpected issues with venues can cause serious financial and logistical setbacks. It’s not uncommon for venues to change booking dates, cancel last-minute due to renovations, or introduce new terms that weren’t part of the original agreement. Unfortunately, many standard venue contracts tend to favour the venue, offering little protection to clients.

The Problem

Clients often face:

  • Sudden changes in booking terms

  • Unexpected cancellations or postponements

  • Unfavourable contract clauses

  • Financial loss with limited recourse

Many of these risks arise from signing contracts without expert review or without financial protections in place.

A Smarter, Safer Alternative

FunEvents.com offers a more secure way to manage venue agreements and event finances: an Escrow Client Account, combined with expert contract review by our experienced event planning team.

How It Works

  1. Contract Review
    Let FunEvents.com review and negotiate the venue contract on your behalf to ensure fair and balanced terms—including cancellation clauses, compensation terms, and performance conditions.

  2. Secure Escrow Account Setup
    The client deposits the final payment into a professionally managed Escrow Client Account, overseen by a qualified legal representative. This account acts as a neutral third-party holding fund and releases payment to the venue only upon successful delivery of the agreed event.

  3. Partial Deposits & Insurance
    Most reputable venues will accept a small holding deposit upfront. This initial amount may be covered by an event insurance policy in case of loss. The remaining balance remains secure in escrow until event completion.

  4. Protection for All Parties
    The escrow arrangement protects both the client and the venue. It assures the venue of funds being available, while giving the client peace of mind that payment is only released when the service is delivered as agreed.

  5. Flexible Disbursement (Drip Feed)
    In certain cases, staggered payments (drip-feed deposits) can be agreed upon—subject to mutual approval by all parties involved.

Associated Costs

When using an Escrow Account, clients should consider two main fees:

  • Insurance Premiums – if event cancellation insurance is purchased.

  • Legal Administration Fees – for managing the Escrow account securely and professionally.

Our Recommendation

If a venue declines to accept payment via an escrow arrangement, we strongly recommend re-evaluating the suitability of that venue. A refusal may indicate inflexibility or unwillingness to offer clients fair protection.


Conclusion
Using an Escrow Client Account with FunEvents.com provides you with an additional layer of financial and contractual security—ensuring you’re not left exposed if things don’t go to plan. It’s a smart, professional step towards a stress-free event experience.

Anti Bribery Act 2010

Bribery & Corruption Policy

Fun Events Corporate Services Limited (FunEvents.com)

1. Policy Statement

FunEvents.com is committed to maintaining the highest standards of integrity and professionalism in all business dealings. We operate a strict zero-tolerance approach to bribery, corruption, and related unethical practices, both in the UK and internationally.

This policy applies to all employees, workers, contractors, freelancers, agents, suppliers, talent, fixers, and any other individuals or entities acting on behalf of or in connection with FunEvents.com (“Third Parties”).

2. Purpose of this Policy

The purpose of this policy is to:

  • Ensure compliance with the Bribery Act 2010 (the “Act”);

  • Promote a culture of integrity and transparency across all operations;

  • Provide clear guidance on how to identify, prevent, and report bribery and corruption.

3. What is Bribery?

Bribery is offering, giving, receiving, or soliciting something of value with the intent to gain an improper commercial or personal advantage. Under the Act, it is a criminal offence to:

  1. Offer or give a bribe;

  2. Request or accept a bribe;

  3. Bribe a foreign public official;

  4. Fail to prevent bribery by someone acting on behalf of the organisation.

Offences under the Act carry severe penalties, including unlimited fines and up to 10 years’ imprisonment for individuals. A company found guilty may also suffer irreparable reputational harm.

4. Responsibilities

All employees and Third Parties must:

  • Act with honesty and integrity at all times;

  • Understand and comply with this policy and the Act;

  • Report any suspicions or incidents of bribery immediately.

The term “associated persons” under the Act includes any party performing services for or on behalf of FunEvents.com, and all such persons are expected to adhere strictly to this policy.

5. Gifts & Hospitality

FunEvents.com recognises that legitimate and proportionate hospitality can be part of normal business practice. However, all gifts or hospitality must be:

  • Reasonable, proportionate, and appropriate to the circumstances;

  • Not lavish, excessive, or given with an intention to influence;

  • Logged in the Company Gift Register immediately upon giving or receiving.

If there is any doubt about the appropriateness of a gift or hospitality, contact the CEO’s office for guidance before proceeding.

6. International Operations

When operating abroad, the risk of bribery can increase. All personnel working internationally must:

  • Be familiar with local laws and customs;

  • Refuse to make or accept facilitation payments;

  • Seek receipts for any payments made;

  • Report any questionable requests or behaviours.

FunEvents.com expects local fixers and service providers to also comply with this policy.

7. Prohibited Conduct

It is never acceptable to:

  • Offer or accept payments, gifts, or hospitality intended to secure an unfair business advantage;

  • Make unofficial payments to government officials or agents;

  • Accept anything of value from a Third Party if it may be seen as a reward for preferential treatment;

  • Participate in any conduct that could breach this policy or the Act.

8. Breach of Policy

Violations of this policy are considered a serious disciplinary offence and may result in:

  • Summary termination of employment or contract;

  • Legal action, including reporting to law enforcement authorities.

9. Reporting Concerns

If you suspect bribery or unethical conduct has occurred or is being attempted:

  • Report it immediately to the CEO’s office or a senior member of staff;

  • Reports will be treated confidentially and investigated thoroughly;

  • Retaliation against whistleblowers is strictly prohibited.

10. Monitoring & Review

This policy is owned and maintained by the Board of Directors and is subject to regular review. Updates will be made as necessary to ensure ongoing relevance and effectiveness. Employees and Third Parties will be notified of any material changes.


Approved by the Board of Directors
Fun Events Corporate Services Limited
Effective Date: 1 JAN 2021
Next Review Date: 1ST JULY 2027

Privacy Policy

Privacy Notice: How We Handle Your Information

When you interact with the Fun Events Group, we may collect certain personal information to help us provide you with the best possible service. Your privacy matters to us, and all information is handled in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

What We Collect and Why

We may collect personal information such as:

  • Your name and contact details (e.g. email address, phone number)

  • Your preferences or feedback about our services

  • Information you provide when registering for an account, subscribing to a newsletter, entering a competition, or applying for tickets to our events

This information helps us:

  • Respond to your enquiries

  • Manage event registrations and communications

  • Improve our services and user experience

We do not collect or store sensitive personal data, nor do we hold any credit or debit card information. All payments are securely processed via BACS (Bankers Automated Clearing Services) or other authorised third-party platforms.

Your Rights

  • You have the right to request access to the personal data we hold about you.

  • To make such a request, please contact us in writing.

  • We will respond to your request in accordance with data protection regulations.

Data Security

We take data security seriously. No sensitive information is stored on any public-facing or insecure servers. Your personal information is stored safely and only retained for as long as necessary to fulfil the purpose for which it was collected.


For more information or to submit a data request, please contact our office directly. We’re here to help.

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